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FAQ
Have questions? We’re here to help you! Ask anything, from product inquiries to shipping information. Contact us with your questions and help us find your need.
Product FAQs
What are the Ingredients for WEA Beauty Lip Matte?
Our Lip Matte is made from: Ricinus Communis (Castor Seed Oil), Simmondsia Chinesis (Jojoba Seed Oil), Theobroma Cacao (Cocao Butter), Butyrospermum Parkii (Shea Butter Fruit), Tocopherol (Vitamin E), Iron oxides, Titanium dioxide
What is the Country of Origin of WEA Beauty Lip Matte?
WEA Beauty Lip Matte is proudly a product of Malaysia.
Is WEA Beauty Lip Matte approved by the Ministry of Health (MOH) of Malaysia?
Yes. Our Lip Matte is approved by Malaysia’s Ministry of Health (MOH). The NOT no. of the registered product is NOT221102894K.
What Are the Benefits of using WEA Beauty Lip Matte?
Our Lip Matte offers a variety of benefits that are good for lip care.
- Highly moisturizing
- High natural ingredients composition
- Enriched with vitamin E
- Suitable for sensitive skin
Who Are Recommended to Use WEA Beauty Lip Matte?
WEA Beauty Lip Matte is highly recommended for those who suffer from sensitive skin and allergies. It's paraben-free and suitable for all skin types.
Order Information
How Long Does It Take to Process My Order?
We would like our customers to have the best shopping experience with us. As of now, our processing period is as the following:
- Peninsular Malaysia: 3-5 working days.
- Sabah & Sarawak: 5-7 working days.
Do note that order processing days are different from shipping days. Order processing means how long it takes for our team to process, pack, and drop off your order(s) to our third-party logistics (3PL).
How Do I Check for the Status of My Order?
To check the status of your order, simply sign into your account, and click on the "Order" tab.
Alternatively, you can check your email regularly, you will receive regular updates regarding your order(s).
I Received a Damaged Item. What Should I Do?
We hope to give you the best experience while shopping with us. We apologize for the inconvenience if you received a damaged item(s).
You can contact our customer service at +6011-37546768 or email us at cs@weabeauty.com with the details of your order(s), and a photo of the damaged item(s), and our team will process your refund as soon as we can.
You will receive your refund for the damaged item(s) within 14-60 days.
Can I Change My Shipping Address for My Order?
Yes, of course. To change your address for your order, kindly contact our customer service at +6011-37546768 or email us at cs@weabeauty.com
Can I Cancel An Item or Order?
Unfortunately, no. Our company has a strict "no change of mind" policy for orders that have been placed and paid.
We apologize for this inconvenience.
Payment Information
What Kind of Payment Method Do You Accept?
Currently, we accept the following payment methods:
- Credit/Debit Card (Visa & Mastercard)
- FPX
- Grabpay
- Boost
- Touch N Go
- ShopeePay
How to Check If My Payment Has Been Accepted?
You can check your email for transaction confirmation. You can also check your bank account for a deduction of the transaction amount.
If problems persist, do not hesitate to contact our customer service at +6011-37546768 or email us at cs@weabeauty.com
What Should I Do If My Payment Did Not Go Through?
If your payment did not go through, we advise that you check your bank account for any deductions. If there is no deduction for the transaction, you can try placing your order again.
If problems persist, do not hesitate to contact our customer service at +6011-37546768 or email us at cs@weabeauty.com
Do You Provide Buy Now Pay Later (BNPL) or Instalment Plans??
No. We will let you know when we have the service available in the future.
How Will I Received My Refund?
Once you have submitted your refund inquiry, our team will process it as soon as we can. Upon confirmation and approval, you will receive your refunds within 7-14 working days, credited into the account that you have made payment with.
Shipping Information
Where Do You Ship To?
We ship to Peninsular Malaysia, Sabah, & Sarawak.
As of now, we do not ship overseas.
What Are Your Shipping Rates?
Our shipping rates are as of the following:
Peninsular Malaysia: RM7.00
Sabah & Sarawak: RM10.00
What Courier Service Provider / Third-party Logistics (3PL) Do You Use?
Our current third-party logistics (3PL) is Ninja Van (Ninja Logistics Sdn Bhd).
How Long Does It Take for My Order to Arrive?
Our customers are our top priority. We want you to have the best shopping experience with us. As of now, the time estimated for you to receive your order is:
Est. processing days + Est. shipping days = Est. days for your order(s) to arrive.
The standard processing days are as of the following:
- Peninsular Malaysia: 3-5 working days
- Sabah & Sarawak: 5-7 working days
While, the standard shipping days, according to Ninja Van (Ninja Logistics Sdn Bhd). are as of the following:
- Peninsular Malaysia: 3-5 working days after collection
- Sabah & Sarawak: 8-10 working days after collection
Alternatively, you can contact Ninja Van to inquire regarding your order:
- Email: support_my@ninjavan.co or
- Phone: +60 111 7225600
- Between 9am to 10pm on a Working Day
How Do I Track My Order?
To track your order, kindly visit Ninja Van's Parcel Delivery Tracking here.
To check the status of your order, simply sign into your account, and click on the "Order" tab.
Alternatively, you can check your email regularly, you will receive regular updates regarding your order(s).
Refund/Exchange Policy
How do I initiate a refund?
We hope to give you the best experience while shopping with us. We apologize for the inconvenience if you received a damaged/incorrect item(s).
You can contact our customer service at +6011-37546768 or email us at cs@weabeauty.com with the details of your order(s), a photo of the damaged/incorrect item(s), and our team will process your refund as soon as we can. You will receive the refund for the damaged/incorrect item(s) within 30-60 working days.
What Are the Types of Refund(s) Allowed?
We want our customers to have the best shopping experience. The types of refunds allowed are as of the following:
- Damaged item(s)
- Incorrect item(s)
- Incorrect quantity of item(s)
- Item(s) that has/have passed the expiration date.
We strictly do not accept refunds for "change of mind".
Can I Get A Refund For A Change of Mind?
Unfortunately, no. Our company policy strictly does not accept refunds for a "change of mind".
How Long Does It Take to Process My Refund(s)?
Once you have submitted your refund inquiry, our team will process it as soon as we can. A refund inquiry could take up to 14-30 working days. Upon confirmation and approval, you will receive your refunds within 7-14 working days, credited into the account that you have made payment with.
How Will I Receive My Refund(s)?
Once you have submitted your refund inquiry, our team will process it as soon as we can. Upon confirmation and approval, you will receive your refunds within 7-14 working days, credited into the account that you have made payment with.
