We hope to give you the best experience while shopping with us. We apologize for the inconvenience if you received a damaged/incorrect item(s). 

You can contact our customer service at +6011-37546768   or email us at cs@weabeauty.com with the details of your order(s), a photo of the damaged/incorrect item(s), and our team will process your refund as soon as we can. You will receive the refund for the damaged/incorrect item(s) within 30-60 working days.

We want our customers to have the best shopping experience. The types of refunds allowed are as of the following:

• Damaged item(s)
• Incorrect item(s)
• Incorrect quantity of item(s)
• Item(s) that has/have passed the expiration date.

We strictly do not accept refunds for "change of mind".

Unfortunately, no. Our company policy strictly does not accept refunds for a "change of mind".

Once you have submitted your refund inquiry, our team will process it as soon as we can. A refund inquiry could take up to 14-30 working days. Upon confirmation and approval, you will receive your refunds within 7-14 working days, credited into the account that you have made payment with.

Once you have submitted your refund inquiry, our team will process it as soon as we can. Upon confirmation and approval, you will receive your refunds within 7-14 working days, credited into the account that you have made payment with.